The grid consists of a vertical line from negative feedback at the bottom to positive feedback at the top. A horizontal line goes from low trust to high trust. At the top lefthand corner (low trust but positive feedback) is flattery. At the bottom lefthand corner (low trust and negative feedback) is hating. At the bottom righthand corner (high trust but negative feedback) is critical feedback. At the top righthand corner (high trust and positive feedback) is affirmation.